- Product Returns: If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange, subject to the terms and conditions outlined below.
- Eligibility: To be eligible for a refund or exchange, the product must be returned in its original condition, unused, and in its original packaging. Returns must be initiated within 10 days of the purchase date.
- Proof of Purchase: To process a refund or exchange, you must provide proof of purchase, such as a receipt or order confirmation.
- Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
- Shipping Costs: Shipping costs associated with the return of the product are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect.
- Refunds for Services: Refunds for services rendered by Ideapei International will be handled on a case-by-case basis, taking into consideration the nature of the service and any applicable terms of the service agreement.
- Non-Refundable Items: Certain products or services may be non-refundable, as indicated at the time of purchase or in the terms and conditions of the product or service agreement.
- Contact Us: If you have any questions or concerns about our refund policy, or if you would like to initiate a return, please contact our customer service team at refund@idepeai.com.
- Changes to Policy: Ideapei International reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about these terms and conditions, please contact us at info@idepeai.com. Thank you for choosing Ideapei International Pvt. Ltd.!
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